Who we are

 

Rebecca Kettlewell of Kettlewell Virtual Assistance is the data controller responsible for your personal data as described in this privacy policy

 

The type of personal information we collect

We currently collect and process the following information:

• • Name

• • Business/Company Name

• • Job Title/Profession

• • Contact details such as email address and phone number

• • Geographical data such as postcode, locality, and time zone

• • Technical data such as IP address, browser, operating system, platform

• • Usage data such as the referring site and activity within our site

 

How we get the personal information

Most of the personal information we process is provided to us directly by you via one of the following reasons:

• • You use our website

• • You download a resource

• • You sign up for our updates, emails, or blog

• • You take part in a competition or giveaway

 

We also receive personal information indirectly, from sources such as Google Analytics and Google Search Console.

 

How we use the information provided

 

We use the information that you have given us in order to:

• • Register you as a client and form a contract between us (if applicable)

• • Comply with our legal and regulatory requirements

• • Help with our marketing

• • Improve the service provided to you and our other clients

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful reasons that we rely on for processing this information are:

• • Your consent. You can remove your consent at any time by contacting enquiries@kettlewell-va.co.uk

• • We have a contractual obligation

• • We have a legal obligation

• • We have a legitimate interest

 

How we store your personal information

 

Your information is securely stored.

We keep your data for as long as is necessary for the purposes we collected it. By law, we are required to keep information about our clients, for tax purposes, for six years after they cease to be a client.

 

Your data protection rights

 

Under data protection law, you have rights including:

Your right of access – you have the right to ask us for copies of your personal information

Your right to rectification – you have the right to ask us to rectify personal information that you think is inaccurate. You also have the right to ask us to complete information that you think is incomplete.

Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances

Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances

Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances

Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances

If you make a request, we have one month to respond to you. Please contact us at enquiries@kettlewell-va.co.uk if you wish to make a request.

 

How to complain

 

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@kettlewell-va.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address :